Shipping & Returns
When it comes to shipping and returns, Vape Egg is committed to providing a seamless and hassle-free experience for our customers. We understand the importance of receiving your vape products in a timely manner and ensuring your satisfaction with your purchase. Read on to learn more about our shipping and returns policies.
Shipping
At Vape Egg, we offer fast and reliable shipping options to ensure that you receive your vape products as quickly as possible. We work with trusted shipping partners to deliver your order safely to your doorstep. Here are some key points to know about our shipping process:
- We offer domestic shipping only. No International at this time.
- Domestic orders are typically processed and shipped within 1-2 business days.
- Shipping costs are calculated based on the weight and destination of your order.
- Once your order has been shipped, you will receive a confirmation email with tracking information.
Returns
While we strive to provide you with the highest quality vape products, we understand that there may be instances where you need to return or exchange an item. Our returns policy is designed to be fair and convenient for our customers. Here are the key points to know about our returns process:
- If you receive a defective or damaged item, please contact our customer support team within 48 hours of receiving your order.
- We may require photo evidence of the defect or damage to process your return or exchange.
- Returns or exchanges for non-defective items are accepted within 30 days of receiving your order.
- Returned items must be in their original packaging and in unused condition.
- Refunds will be issued in the original form of payment.
Please note that certain items, such as disposables, are non-returnable. If you have any questions or concerns about our shipping and returns policies, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with your Vape Egg purchase.